J.H. CERILLES STATE COLLEGE

Mati, Davao Oriental, Philippines
HELP US SERVE YOU BETTER
This Client Satisfaction Measurement (CSM) tracks the customer experience of government offices. Your feedback on your recently concluded transaction will help this office provide a better service. Personal information shared will be kept confidential and you always have the option to not answer this form.
Control No. 01

Part I. Client Information Please provide the following details. Fields marked * are required.

Part II. Citizen's Charter Awareness The Citizen's Charter is a document that shows the step-by-step procedure to obtain a particular service.

Part III. Service Quality Dimensions (SQD) Please rate each statement based on your experience. Select the circle that best matches your answer.

SQD Statement 😠 Strongly Disagree 😟 Disagree 😐 Neither Agree nor Disagree 🙂 Agree 😊 Strongly Agree — N/A
SQD0. I am satisfied with the service that I availed.
SQD1. I spent a reasonable amount of time for my transaction.
SQD2. The office followed the transaction's requirments and steps based on the information provided.
SQD3. The steps (including payment) I needed to do for my transaction were easy and simple.
SQD4. I easily found information about my transaction from the office or its website.
SQD5. I paid a reasonable amount of fees for my transactio. (If service was free, mark the N/A column).
SQD6. I feel the office was fair to everyone, or 'walang palakasan', during my transaction.
SQD7. I was treated courteously by the staff, and (if asked for help) the staff was helpful.
SQD8. I got what I needed from the government office, or (if denied) denail of request was sufficiently explained to me.

Part IV. Suggestions & Client Details Optional — but your input helps us serve you better.